Last Updated: 27-11-2024

At Sreelaxmi Enterprises, we strive to ensure customer satisfaction with every purchase. This Cancellation and Refund Policy outlines the terms and conditions for order cancellations, returns, and refunds on our WooCommerce website https://sreelaxmi.group/. By placing an order on our Site, you agree to the terms of this policy.

Order Cancellation

Before Shipment

  • You can cancel your order anytime before it is shipped by contacting our customer support team.
  • To initiate a cancellation, please provide your order number and reason for cancellation.
  • If the order is successfully canceled, you will receive a full refund to your original payment method within [X] business days.

After Shipment

Once an order has been shipped, it cannot be canceled. However, you may be eligible for a return or refund as per our return policy outlined below.

Returns

Eligibility for Returns

  • Returns are accepted only for defective, damaged, or incorrect products delivered.
  • The return request must be initiated within [X] days of receiving the product.
  • To be eligible for a return, the product must:
  • Be unused and in its original condition
  • Include all original packaging, accessories, and tags

Return Process

  • Contact our customer support team to initiate a return request. Provide your order number, proof of purchase, and reason for return.
  • Once your return is approved, we will provide instructions for shipping the product back to us.
  • Customers are responsible for return shipping costs unless the product was defective, damaged, or incorrect.

Refunds

Refund Eligibility

  • Refunds are issued for canceled orders (before shipment) or approved returns.
  • Refunds will be processed to your original payment method within [X] business days after the cancellation or return is confirmed.

Non-Refundable Items

  • Certain items are non-refundable, including but not limited to:
  • Digital products or downloads
  • Customized or personalized items
  • Products on final sale or clearance

Exchanges

  • Exchanges are allowed for defective or damaged items only. Contact our customer support team within [X] days of receiving the product to request an exchange.
  • The exchange process will follow the same steps as the return process outlined above.

Contact Us

If you have any questions or concerns about our Cancellation and Refund Policy, please contact us:
Sreelaxmi Enterprises
Email: sales@sreelaxmi.group
Phone:9059069307
Address: #5-5/141, Street No. 5, Rajalingam Colony Phase-1, Boduppal Hyderabad-500092